Privacy Policy

Last Updated: February 2026


1. Introduction

Datably, Inc. ("Datably," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website datably.io (the "Site") or utilize our custom software development, managed infrastructure, and application hosting services (collectively, the "Services").


We are a private infrastructure and hosting company. We respect the trust you place in us when entrusting us with your data. We do not sell, rent, trade, or otherwise share your personal information or the data we host on your behalf with third parties for their marketing or commercial purposes. Full stop.


2. What Information We Collect

We collect information in two main categories: (A) information you provide directly to us, and (B) information we process on your behalf as part of providing our hosting and development Services.


2.1 Information You Provide Directly to Us

This is information we collect to run our business, communicate with you, and manage our relationship. This includes:

  • Contact Data: Such as your name, email address, phone number, and company address.
  • Billing Data: Such as payment method details, billing address, and tax information. (Note: Payment transactions are processed via third-party secure payment processors; we do not store full credit card numbers).
  • Communication Data: Any information you provide when you contact us for support, inquire about our Services, or participate in surveys.


2.2 Information We Process on Behalf of Our Clients (Hosted Data)

As a managed infrastructure and hosting provider, we act as a "data processor." This means we store and process the data that our clients ("Clients" or "Customers") upload to or create within the custom software applications we host. This data may include:

  • End-User Data: Information belonging to our Clients' customers or users (e.g., names, email addresses, transactional data, or any other content stored within the application).
  • Application Data: Logs, files, databases, and other digital assets necessary for the software to function.

Important: We have a direct relationship with our Clients regarding this data. If you are an end-user of one of our Clients' applications and have questions about your data, please contact that Client directly. We process this data solely at the direction of our Clients and have no direct control over their privacy practices.


3. How We Use Your Information

We use the information collected in the following ways:


For Information You Provide Directly to Us:
  • To provide, operate, and maintain our website and business operations.
  • To process transactions and send related information, including invoices and confirmations.
  • To communicate with you about projects, support tickets, service updates, and security alerts.
  • To respond to your comments, questions, and requests for services.
  • To improve our website and service offerings.

For Information We Host on Behalf of Clients:
  • To provide the hosting infrastructure and managed services contractually agreed upon.
  • To monitor system performance, security, and stability of the hosted environment.
  • To comply with legal obligations if required by law.


4. How We Share Your Information

We respect the confidentiality of your information. We do not sell, rent, or lease your personal information or hosted data to anyone.


We may share information only in the following limited circumstances:

  • With Your Consent: We may share information when you have given us explicit permission to do so.
  • Service Providers: We may share information with trusted third-party vendors who assist us in operating our business (e.g., cloud infrastructure providers like AWS or Azure, payment processors, accounting software). These vendors are contractually obligated to keep this information confidential and are prohibited from using it for any purpose other than providing services to Datably.
  • Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a subpoena or court order).
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred. We will provide notice before your information becomes subject to a different privacy policy.


5. Data Security

We take data security seriously. We implement industry-standard technical and organizational measures designed to protect your information and the infrastructure we manage. These measures include firewalls, encryption, access controls, and regular security audits.


However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.


6. Data Retention

Client Contact Information: We retain your contact information for as long as your account is active or as needed to provide you Services. We may retain this information to comply with legal obligations, resolve disputes, and enforce our agreements.


Hosted Data: We retain data hosted on behalf of Clients for the duration of the service agreement. Upon termination of services, Clients are given a reasonable period (e.g., 30 days) to retrieve their data, after which it is securely deleted from our systems, unless required otherwise by law.


7. Your Rights and Choices

Depending on your jurisdiction (e.g., if you are in the E.U. or California), you may have specific rights regarding your personal information, including:

  • The right to access, update, or delete the information we have on you.
  • The right to data portability.
  • The right to withdraw consent.


If you are a Client and wish to exercise these rights regarding the information you have provided to us directly, please contact us at the email below.

If you are an end-user of one of our Clients, please contact that Client directly, as they control your data.


8. Cookies and Tracking Technologies

Our website may use "cookies" to enhance user experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.


9. Third-Party Links

Our website or hosted applications may contain links to third-party sites. We are not responsible for the privacy practices or the content of those sites. We encourage you to read the privacy policies of any third-party sites you visit.


10. Children's Privacy

Our Services are not directed to individuals under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it.


11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any material changes by posting the new policy on this page with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically.


12. Contact Us

If you have any questions about this Privacy Policy, our data practices, or if you would like to exercise your rights, please contact us at:


Datably, Inc.
123 E 7th Street, Suite 300
Chattanooga, TN 37402