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Frequently Asked Questions

How do you handle bug fixes?

Support and bug fixes can be addressed through our support team and will be added into our current working sprint.

Critical support hours are included in our Professional and Partner tiers for times when an issue needs to be addressed immediately.

We guarantee our work so much that you only pay for added value and never for errors we created. For example, if our team introduces a bug into your system, we will continue to work on it until it is completely fixed at no cost to you.

Do you have a service guarantee?

Our team utilizes best-in-class development standards to ensure success in any project you bring to the table.

We work diligently to deliver high-quality projects on time and with the guarantee that everything has been thoroughly tested. The high quality code we build is both easy to maintain and flexible for future add-ons.

We guarantee our work so much that you only pay for added value and never for errors created. For example, if our team introduces a bug into your system, we will continue to work on it until it is completely fixed at no cost to you.

How does a retainer work?

Our team works alongside your product owners, project managers, and decision makers as a part of the team to fulfill your dreams for your organization.

We can act as an extension to your existing development team, or we can be the entire team!

That’s up to you! Ultimately, our goal is to partner with you to develop great business tools and support the software we create.

How does pricing work?

Our pricing is based on delivered value, which we call story points. We estimate story points based on the complexity of the task, not on the number of hours it takes a specific developer to accomplish a task.

This way, you end up paying directly for the value delivered--not just on how fast the developer is working on your particular project.

How is my project deployed?

Deployments are charged separately from delivered value. In our Pay As You Go and Starter tiers, we simply charge at an hourly rate.

In our Professional and Partner tiers, deployments are included each month. If you are also hosting with Datably, we can build a hosting and deployment plan that suits your needs.

Where can I contact you?

Easy! You can schedule a call from our website or shoot us an email at hello@datably.io.

Do you partner with non-profit organizations?


Datably is a data-driven software team that believes in serving the community in which we love. We would love to chat with you about how we can partner with you as a non-profit organization.

How do I know if my company would benefit from Datably services?

Datably's goal is help you integrate and/or automate your systems so that you can focus on what matters most. You probably need a software development if...

- You spend a lot of time and manpower duplicating data in multiple systems.
- You find yourself doing a lot of manual data entry, causing your data to be inaccurate.
- Your data doesn’t flow simultaneously from one system to another.
-You want to have visibility into your data and the ability to predict future growth.
- You need access to real-time reports on-the-go.

Less work, more working data

Let us start creating custom software solutions to solve your complex business challenges.